by madd74 » Wed Jul 25, 2007 20:05:25
Some times we get enough people... they are asking for vol OT people right now. The reason it is important we keep our numbers up, is because of the government. If we do not have our lines available enough for the month in taking calls, then we are fined a few million dollars. I do not remember the exact amount, I only know it is well into the million+ club. Now, also thanks to the government, we let people go early with etime (excused time non-paid). This is because, if we are TOO available, then the government thinks we should be that way ALL the time, and will up how available we are. While I get angry how Qwest plays the numbers game in this way, I am not as much as the government that is the instigator in the first place.